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Listening with Empathy

Listening with Empathy “Seek First to Understand, Then to Be Understood,” is the fifth success habit from Steven R. Covey’s book The Seven Habits of Highly Effective People.  He talks about listening with empathy, not sympathy; listening by getting inside another...

To Delegate or not Delegate

To Delegate or not Delegate “Just delegate it,” they say.  As if it was that easy.  What do I delegate?  Why should I delegate?  When should I delegate?  How should I delegate?  It seems like everyone has a handle on this but me.  Actually, most managers do not find...

Training and Coaching Perceptions

Training and Coaching Perceptions Have you ever seen the initial rounds of American Idol, where the people auditioning think they are tremendously talented artists, but listening to them sing is actually brutal and they don’t even know it.  The Grand Canyon size chasm...